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Predictive dialer solutions

Keep your agents talking, not waiting.

The Dialer Crew sets up, hosts and supports call center dialers for outbound sales teams and BPOs. We handle the servers, carriers and settings, so your agents spend the shift on live calls instead of listening to rings and voicemails.

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PredictiveProgressivePreviewInbound & blended

Solar Leads – Outbound

Predictive mode · 12 agents logged in
Example campaign
Dial ratio
2.8
Live calls
9
Drop rate
1.6%
  • SASara A.On call04:12
  • BKBilal K.On call01:37
  • HNHina N.Wrap-up00:21
  • URUsman R.Ready00:04
  • AMAyesha M.Paused02:50
Drop rate kept under the 3% limit used for US telemarketing compliance.
Services

Everything you need to run ViciDial

Start with hosted seats or your own server. Add the carriers, support and custom work your call center needs.

Hosted ViciDial

Ready-to-use ViciDial seats on our servers. Log in from any browser and start calling.

  • Built-in webphone, no softphone needed
  • Campaigns, lists and users set up for you
  • Pay per seat

Dedicated ViciDial server

Your own server running ViciDial, with full admin access and resources reserved for your team.

  • Your own IP and domain
  • Full admin control
  • Sized for your agent count

Installation & setup

Already have a server? We install and configure ViciDial on it, ready for your campaigns.

  • ViciBox or custom install
  • Campaigns, in-groups and call menus
  • Security hardening and firewall

Clustering & scaling

Grow past a single server. We build multi-server ViciDial clusters for large call floors.

  • Separate database, web and dialer servers
  • Load balancing across telephony servers
  • Add agents without downtime

VoIP carriers & DIDs

Voice routes, phone numbers and caller IDs for the countries you call, connected and tested.

  • Bring your own SIP trunk, or use ours
  • Local DIDs and caller ID rotation
  • Call quality checks

Support & maintenance

A crew that knows ViciDial inside out, ready to help when your floor needs it.

  • Monitoring, updates and backups
  • Troubleshooting and fixes
  • Help for existing ViciDial setups

Customization & integrations

Make ViciDial fit how you work, from the agent screen to your reports.

  • CRM integration through the ViciDial API
  • Custom web forms and scripts
  • Custom reports

Migration

Moving from another dialer or an old ViciDial server? We move your data with as little disruption as possible.

  • Leads, lists and call history
  • Users, campaigns and settings
  • Planned switch-over

Training

Get your agents, supervisors and admins confident with ViciDial from the first day.

  • Agent screen walkthrough
  • Supervisor and admin training
  • Training for new hires
ViciDial features

A complete contact center, ready on day one

ViciDial is a full open-source contact center suite. We set up the features that matter for your campaigns.

Predictive & adaptive dialing

Ratio and ADAPT dial methods adjust the dial level automatically to keep agents busy and drops low.

Manual, preview & progressive

Switch dialing modes per campaign, from fully manual to one call per ready agent.

Answering machine detection

Voicemails are filtered out before they reach agents, or a recorded message is left for you.

Real-time report

See every agent and call live. Supervisors can listen, whisper or barge in.

Inbound, IVR & blended

In-groups, call menus and blended campaigns let agents take inbound calls between outbound ones.

Call recording

Record every call and find it by lead, agent or date for quality checks and disputes.

Lists, callbacks & dispositions

Load leads from CSV, schedule callbacks and track every outcome with custom statuses.

DNC & call times

Internal and campaign DNC lists plus local call time rules that respect each lead's time zone.

Reports & scripts

Agent performance, talk time and campaign reports, plus on-screen scripts to guide every call.

Why The Dialer Crew

The power of ViciDial, without the headaches

ViciDial is powerful and free to use, but running it well takes real know-how. That's the part we take care of.

ViciDial specialists

We work with ViciDial every day, from single servers to multi-server clusters.

No license fees

ViciDial is open source. You pay for hosting and service, never for the software itself.

Dialer and carrier in one place

One crew for your dialer, voice routes and numbers, so there's no back-and-forth between vendors.

Support that answers

Message us on WhatsApp or email and talk to people who know your setup.

How it works

From first call to go-live

  1. Tell us about your campaign

    Team size, target countries, dialing mode and the CRM you use today.

  2. We build your ViciDial

    Server, carriers, caller IDs and campaigns configured and tested by our team.

  3. Train and go live

    We walk your agents and supervisors through ViciDial and launch with you.

  4. Ongoing support

    Your crew keeps an eye on uptime, call quality and settings as you grow.

Industries

Built for outbound and inbound teams

SolarInsuranceDebt collectionReal estateHealthcareTravelHome servicesFundraisingCustomer supportBPO & outsourcing
Pricing

Plans for every team size

Pricing depends on your seats, call volume and calling countries. Tell us what you need and we'll send you a quote or set up a free demo.

Starter

For small teams getting started with a dialer.

Contact us
  • Hosted ViciDial with webphone
  • Lead list upload
  • Call recording
  • Standard reports
Get a quote
Most popular

Team

For growing call centres running several campaigns.

Contact us
  • Everything in Starter
  • Predictive dialing with AMD
  • Inbound queues and IVR
  • Live dashboards and supervisor monitoring
  • Guided onboarding
Get a quote

Enterprise

For larger operations with specific requirements.

Contact us
  • Everything in Team
  • Dedicated server or cluster
  • Custom setup and integrations
  • Priority support
Get a quote

Not sure which plan fits? Book a free demo and we'll recommend one.

FAQ

Frequently asked questions

What is ViciDial?

ViciDial is an open-source contact center suite used by call centers around the world. It handles predictive, progressive and manual dialing, inbound calls, IVR, recording and reporting. We host, set up and support it for you.

What do my agents need to start calling?

A computer with an up-to-date browser such as Chrome, a headset and a stable internet connection. ViciDial's agent screen and webphone run in the browser, so there is nothing to install.

Can I use my own SIP trunk or carrier?

Yes. Connect the carrier you already use, or let us arrange voice routes and phone numbers for the countries you call.

Do I get admin access to ViciDial?

Yes. You get admin access to manage your campaigns, lists, users and reports. On a dedicated server you get full control of the system.

Can you install ViciDial on my own server or fix my existing setup?

Yes. We install ViciDial on servers you own and support existing ViciDial systems, including ones built by someone else.

How long does setup take?

It depends on your team size, how many campaigns you run and what needs to be connected. Share your requirements and we'll give you a clear timeline before we start.

Can I add or remove agents later?

Yes. Your plan grows or shrinks with your team. Just tell us what's changing and we'll update your seats.

Which countries can I call?

That depends on the carrier routes on your account. Tell us your target countries and we'll set up routes and caller IDs to match.

Can I connect my CRM?

Yes. ViciDial has APIs and web forms that connect to most CRMs. Lead lists can also be uploaded as CSV files on any plan.

Do you offer a free demo?

Yes. We'll show you ViciDial running and answer your questions before you commit to anything.

How do I get support?

Reach us on WhatsApp or by email any time. Enterprise customers get priority support.

Contact

Let's get your dialer running

Book a free demo or ask for a quote. Tell us your team size, the countries you call and how you work today.

  • 1A quick chat about your team and campaigns
  • 2A live ViciDial demo built around your setup
  • 3A clear quote with no hidden costs
WhatsApp · fastest reply
+44 7462 220308
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Email · sales & quotes
sales@thedialercrew.com
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Share your team size and target countries in your first message and we'll come back with a tailored quote.